1. 14-Day Money-Back Guarantee
You have the right to return your order within 14 calendar days from the date you receive the product(s).
2. Conditions for Return
To be eligible for a full refund, the product must be unopened, unused, and in its original sealed packaging. We cannot accept returns for products that have been opened or used.
3. Return Process
To initiate a return, please contact our Customer Support team at support@opticore.life with your order number and reason for return. We will provide you with the return address and instructions.
4. Refunds
Once we receive and inspect your returned item, we will process your refund within 10 business days. The refund will be issued to your original payment method.
5. Shipping Costs
Return shipping costs are the responsibility of the customer, unless the product arrived damaged or we made an error with your order.
6. Damaged or Incorrect Items
If your product arrives damaged or you receive the wrong item, please contact us immediately. We will arrange for a replacement or full refund at no additional cost to you.
7. Contact Us
If you have any questions about this Return Policy, please contact us at support@opticore.life.